Terms and Conditions

Last update: June 29, 2017

COSS (the Platform) is a virtual platform that provides one-stop-solution Services enabling storage, transfer, obtaining, exchanging, trading and spending Crypto and Fiat currencies. If you wish to register, and convey transactions on the Platform, please read and understand these Terms and Conditions (the Terms).

These Terms define an electronic agreement between you (the User) and C.O.S.S. PTE LTD (the Company) governing your use of the coss.io website (the Site or the Platform), and the services, products and content (the Services) it provides.

The collective name coss.io refers to the Company including its owners, directors, investors, employees and/or other related parties.

These Terms must be carefully considered by the User prior to accessing the Site, its functions and Services. Users are required to read these Terms attentively, understand them and agree to them before starting to utilize the Site and the Services.

It is the User's sole responsibility to understand and comply with the laws, rules and regulations in his/her legal jurisdiction that may apply to the use of the Site and the Services.

By accessing the Site and the Services you agree to accept these Terms.

IN CASE YOU DO NOT AGREE TO ACCEPT THESE TERMS, YOU MUST NOT ACCESS THE SITE AND THE COSS.IO SERVICES.

1. Definitions

1.1. The capitalized terms mentioned in these Terms and Conditions should be understood in accordance with the following definitions, and can be used in the singular alongside the plural form whenever it is needed.

1.1.1. User, a person/entity, who uses the COSS Services having read and agreed to the Terms, and is a holder of an Account.

1.1.2. Account, a profile registered by the User on the COSS Platform.

1.1.3. Wallet, an application allowing the User to store his/her Funds in Crypto and Fiat currency on the Platform.

1.1.4. Service, all and any services provided by coss.io.

1.1.5. Site, the COSS website at https://coss.io/.

1.1.6. Buyer, the User who submits an Order to buy Crypto or fiat currencies through the Platform.

1.1.7. Commission, a fee charged by or on behalf of any third party (e.g. bank, financial institution, payment service provider, etc.).

1.1.8. Cryptocurrency, peer-to-peer decentralized digital representation of value (e.g. bitcoin, ether, litecoin, etc.).

1.1.9. Fiat currency, a government-issued currency designated as a legal tender in its country of issuance through government decree, regulation, or law.

1.1.10. Funds - Crypto or Fiat currency.

1. 1. 11. Deposit, transferring Funds to the Account.

1.1.12. Order, a User’s instruction to buy or sell Cryptocurrency under certain conditions.

1.1.13. Seller, the User who submits an Order to sell Cryptocurrencies on the Platform.

1.1.14.Transaction is the process of transferring, depositing, trading and/or withdrawing Crypto or Fiat currencies by the User to/from his/her Account.

1.1.14.1. Transaction Fee, a charge which is payable to coss.io by the User for each completed Transaction.

1.1.14.2. Transaction Cost, the total cost paid by the Buyer respectively for each Transaction performed via the Platform.

1.1.15. Withdrawal, transferring Funds from the User’s Account to his/her bank account.

2. General Terms

2.1. The Services allow Users of the Platform to create and to accept Orders to trade Cryptocurrencies with the other Users.

2.2. Each individual User’s place of residence determines the availability of the certain functions on the Site. It is the User’s sole responsibility to get informed about those rules and regulations in his/her place of residence and to abide by them.

2.3. The User acknowledges and agrees that, whenever a Transaction takes place between him/her and the other User(s) coss.io presents an intermediary between the two parties, the Buyer and the Seller.

3. User’s Responsibilities

3.1. The User can access and use the Site and the Services having agreed to and complied with these Terms. Therefore, by entering the Site, the User agrees to accept and comply with the Terms stated herein.

3.2. The User is responsible for reading, understanding and accepting these Terms prior to using the Site and the Services.

3.3. The User must comply with the applicable laws and regulations related to the use of the Services in his/her legislation.

3.4. The User is responsible for monitoring changes in his/her Account (e.g. the balance).

3.5. The User is required to inform the Company immediately about any unusual or suspicious changes in his/her Account. In the case of failure to undertake this action or inaction the User is liable for the breach of the Terms and the agreement. In this situation, the Company has the right to take any further steps accordingly, including but not limited to reporting to the relevant legal authorities.

3.6. The User acknowledges and agrees that the Transactions made on the Platform are executed on behalf and in the name of the Account owners acting as Buyers and Sellers. It is User’s sole responsibility to ensure the security of his/her Account details (e.g. password).

3.7. The User is responsible for notifying the Company immediately of any unauthorized use of his/her Account, password, or any other breach of security of any nature by contacting [email protected]. Any violation of the above-mentioned rules can lead to Account termination, and losses that such termination can incur.

3.8. The User must not attempt to utilize the Site and Services to perform any kind of criminal activity (e.g. money laundering, illegal gambling operations, financing terrorist organizations, malicious hacking).

3.9. The User is responsible for the damages caused to the Company and the liability actions brought against coss.io and coming into infringement with the third-party rights or into contradiction with the applicable laws.

3.10. The User’s liability e.g. for fraud, death or personal injury caused by negligence, the breach of the agreement implied by the law, etc. may not be limited or excluded.

3.11. It is Users’ sole responsibility to determine the appropriateness of any Transaction carried on the Platform due to personal goals, financial situation and willingness to risk.

3.12. The payment instruments added to the User’s Account, e.g. a bank account, credit card, debit card, etc. must be named after the Account holder. The mismatch between the COSS Account holder’s name and the name on the chosen payment instrument will be labelled by the Company as fraud.

4. User’s Warranties

4.1. By registering an Account on the COSS Platform, the User warrants that he/she will follow the regulations and the laws of his/her country of residence and/or the country from which the Site and the Services are accessed by the User.

4.2. The User warrants that he/she accepts these Terms. The User warrants that he/she has turned at least 18 years old possessing the legal right to accept these Terms and to initiate or to participate in Transactions carried out in Crypto and Fiat currencies.

4.3. The User guarantees that he/she will use the Platform only to perform Transactions in accordance with the conditions outlined by these Terms granting that he/she is duly authorized to do so.

4.4. The User warrants that Crypto and Fiat currency deposited to the COSS Account are owned by the User and are derived from the legal sources.

4.5. The User warrants that he/she will only withdraw Funds in Crypto and Fiat currency from the Wallet that he/she owns, in other case the Company is not liable for the consequences of such Withdrawal..

4.6. The User warrants that he/she will not violate any laws, regulations and third-party rights by carrying out Transactions on the Platform.

5. Company’s Responsibilities

5.1. The Company has the right to suspend User’s Account and block his/her access to Funds in Crypto and Fiat currency stored in the Wallet linked to this Account if he/she doesn’t fulfill the rules prescribed by these Terms.

5.2. The Company will do its utmost to provide Services efficiently, accurately and respectively with these Terms.

5.3. The Company has limited responsibility to ensure the User’s receipt of the Funds transferred in Crypto and Fiat currency.

5.4. The Company is not held responsible for any damages, losses (e.g. loss of profit, revenue, business, opportunity, data, etc.), direct, indirect or consequential, unless it is resulted by the breach of the Terms from the Company’s side.

5.5. The Company is not responsible for any technical and/or network malfunction, breakdown, delay or interruption of Service causing the Site to be unavailable to Users at any point in time.

5.6. In the case of fraud or suspicious activities the Company reserves the right to report all the necessary information (e.g. names, addresses, etc.) to the relevant authorities. .

5.7. The Company may freeze User’s Account at any time upon request of any competent authority undertaking the investigation of a fraud or an illegal activity.

5.8. The Company is not liable for any fraud, death or personal injury resulted by negligence, breach of these Terms prescribed by the law, or any other regulations excluded from the provision of the law.

6. Company’s Warranties

6.1. The Company warrants that it will provide the Services in accordance with the rules prescribed by these Terms.

6.2. The Company guarantees anonymity to all Buyers and Sellers creating Orders on the Platform.

6.3. The Company warrants that the Transaction Costs will be calculated from the actual matched Orders created by the Buyers and the Sellers participating in the bidding process on the Platform, summed with the applicable Transaction Fees.

6.4. The Company warrants that once the buying and selling Orders match, they cannot be cancelled or reversed.

6.5. Funds acquired after such Transaction are owned and stored by each User in his/her Wallet linked to the COSS Account.

7. Privacy Policy and Personal Information

7.1. The Company will not disclose your private information, which may non-exhaustively include: personal particulars, financial details, correspondence with customer, employment details, tax and insurance information, banking information, risk profile, investment details, assets, etc. to other Users of the Platform.

7.2. The confidentiality of your private information is safeguarded by firewalls and SSL, user interfaces (e.g. mobile apps), and server processes as prescribed by the industry standards.

7.3. All security measures are vulnerable to attacks and break-in’s despite the measures taken by the Company to prevent the User's private information from disclosure.

7.4. The Company gives no guarantee in the effectiveness of the measures and the Company’s ability to prevent the unlawful activities committed by other parties (e.g. accessing the private information of the Users).

7.4.1. We, on behalf of the Company, will do our utmost to prevent any information leakage and unlawful activities.

7.4.2. The Company does not guarantee that any personally-identifiable information provided by Users will not under any circumstances be disclosed to public.

7.5. The Company will not share your information with the third parties except for disclosures upon lawful requests from the legal authorities and institutions or in accordance with the applicable laws.

7.5.1. The Company can also share the User's Account details or the other information when it is necessary for law compliance purposes and for the sake of the Company’s interests or property protection.

7.5.2. The User agrees that Privacy and Personal Information Policies may include sharing your information with the third parties e.g. companies, agents, governmental institutions and/or lawyers.

8. Data Protection and Copyright

8.1. All Content on the COSS Platform is owned by the Company as intellectual property, and is subject to copyright.

8.1.1. No part of the Content can be copied, distributed, modified, published, or transmitted by any means without the official permission of the Company and a reference to the Platform and/or the Site.

8.1.2. Violating this policy can be considered as infringement of the Company’s intellectual property rights and can entail penalties of criminal and civil character.

8.2. Note that this Agreement does not grant you any permission to use the Content.

8.3. The Platform in its turn can make some of its content such as market data (the value and the other information related to digital currencies it supports) available to the public other than its Users.

8.3.1. Having received access to such data, you as a User agree to abide by the Company’s copyright policy.

8.3.2. The User will not redistribute, retransmit, duplicate, or otherwise make use of such data in an unlawful way by any means.

8.3.3. Any distribution or transmission of the Platform’s live market data is considered as a material breach of this Agreement and the violation of these Terms.

8.3.4. The User agrees that the Company is not liable for any fallacy in the live market value data provided on the Site.

8.4. The Content including but not limited to trademarks, trade names, service marks, logos, software, applications, text, images, graphics, data, prices, trades, charts, graphs, videos, audio materials, etc. displayed on the Site are the Company’s property, and therefore should not be copied, reproduced, modified, posted, transmitted or distributed in an unauthorized way without the official permission of the Company.

8.4.1. The Content cannot be used and/or reproduced for any purpose without expressing the prior written consent of the Company.

8.4.2. The unauthorized use of the content presented on the Site is strictly prohibited by the copyright, and in case of violation can entail criminal and/or civil penalties.

8.5. The Company supports the protection of intellectual property, and will encourage Users to submit the copyright violation claims for trademarks and any material, on which Users hold a bona fide copyright via [email protected].

9. Accounts


9.1. Registering an Account on the Platform automatically implies that the User agrees to the Terms. Registering an Account on the Site will allow the User to access the full functionality of the Site.

9.2. Services, including but not limited to buying or selling Cryptocurrencies are available to Users who have an Account on the Platform.

9.2.1. The Account is used to store Funds deposited by Users.

9.2.2. To complete the Account creation process, Users should provide personal details, e.g. legal name, address, personal identification documents, etc. This information is required for your identity verification and for security reasons.

9.2.3. Prior to the completion of your registration form, you agree to provide valid, accurate, current and complete information about yourself as requested in the registration form.

9.2.4. You additionally agree to maintain your personal information and update it, informing the Company in the written form or via email of any changes to your personal and registration data.

9.2.5. You agree to keep all your personal information and data provided upon registration accurate, up-to-date, valid and complete at any time, during the entire period of using the Platform.

9.3. The information provided by the Company via the Site only serves for the User’s personal non-commercial use.

9.4. The Company is concerned with the security of the Site and the Services.

9.5. The User can only register one User Account for personal use on the Platform.

9.5.1. The creation of the additional User Accounts will be suspended with the termination of the Funds owned by these Accounts.

9.5.2. In some cases, the termination of these Accounts may lead to further actions undertaken by the Company against the User who created the additional User Accounts in violation of this agreement.

9.5.3. Only merchants on the COSS Platform are allowed to register multiple Merchant Accounts..

9.6. The User agrees that he/she will not log in to any Account other than his/her own, or attempt to access the Account of any other User, alongside with assisting the others in obtaining such unauthorized access.

9.7. The User is responsible for maintaining the confidentiality of the personal information held within his/her Account, including, but not limited to, password, email, Wallet address, balance, etc. In case the Company suspects any malicious activity executed from the User’s Account, he/she may be required to provide the additional information e.g. e-mail verification, identity documents, proof of residency, etc.

9.7.1. The User’s Account can be frozen during the review time.

9.7.2. The User is obliged to accept termination of the Account or to comply with the security requests.

9.8. In case the User’s Account hasn’t been in use for more than 12 months, it will be qualified as abandoned.

9.8.1. The abandoned Accounts with no Funds on their balances will be deactivated.

9.9. The User will be notified about the deactivation of his/her Account by the Company 10 days in advance, leaving a User the right to withdraw the Funds prior to such deactivation.

10. User Verification

10.1. The User verification procedure (also known as 'Know Your Customer' or 'KYC' for short) is a compulsory procedure for all Fiat currency Transactions.

10.2. Users are required to provide the Company with the correct, relevant and up-to-date information.

10.2.1. In case the data provided by the User is incorrect or unreliable he/she can become subject for investigation as a suspect in the fraudulent activity.

10.3. The User thus authorizes the Company to, directly or indirectly (via a third party), undertake the necessary inquiries concerning the accuracy of the provided information.

10.4. To register a new account, the user needs to fill in the email address and his/her full name. The application will send a confirmation via e-mail, in which the user will be required to click on the information link, before he/she would be able to access the account.

10.5. The KYC levels available on COSS are:

10.5.1 Basic

a. Requirements:

· E-mail address verification;

b. Benefits:

· <$50 trading volume;

10.5.2 Basic Plus

a. Requirements

· E-mail address verification;

· Proof of identity (submitting an identity document with a picture);

· Proof of residency (utility bill or bank statement);

· Personal information;

b. Benefits

· Trading volume < $30,000 per day;

· Option to withdraw and deposit both cryptocurrency and FIAT;

10.5.3 Basic Ultra

a. Requirements:

· E-mail address verification;

· Proof of identity (submitting an identity document with a picture);

· Proof of residency (utility bill or bank statement);

· Personal information;

· Video conference with the COSS compliance team;

b. Benefits:

· Unlimited trading volume

10.6 All KYC requirements on COSS are in sync with the laws of Singapore.

11. Anti-Money Laundering Policy

11.1. COSS tracks each user’s transactions and data within the platform in order to comply with the Anti-Money Laundering (“AML”) rules. In order to follow the AML rules, the Platform has the following setup mechanisms:

· Collecting the information about all login attempts and IP addresses from users;

· Screening for and reporting multiple accounts registered by the same user by comparing names, addresses and IP addresses;

· Collecting trading history, deposit and withdrawal addresses from all users.

11.2. For enhanced security, COSS implements services from CoinFirm, a company that offers AML blockchain solutions. All incoming transactions on COSS are screened, and if the receiving users’ wallets have ever been involved in illegal activities, the deposited funds will be rejected. This advanced security feature guarantees trading safely to COSS customers.

12. Transactions

12.1. The Platform allows the User to create Orders for purchasing and selling Cryptocurrencies.

12.2. The User understands and accepts the risks related to the submission of the Order.

12.2.1. The User agrees that the executed Order is irreversible, and thus cannot be cancelled.

12.2.2. The Order is executed instantly and automatically once the Buyer's and the Seller's requirements match, without notifying the Buyer and the Seller.

12.3. The User understands and accepts that Deposits and Withdrawals in Fiat currencies are subject to delays caused by the bank verification process, and may take from several hours to several days.

12.3.1. The User understands and accepts that depositing and withdrawing Cryptocurrencies may take from several hours to several days.

12.4. The unauthorized Users cannot withdraw Cryptocurrencies.

12.5. In case the User suspects any activity on his/her Account that he/she didn’t initiate, the User must immediately notify the Company and follow the provided instructions.

12.5.1. The Company reserves the right to freeze such an Account for any period of time required to carry out the investigation.

12.6. The executed Withdrawal Transaction can be recalled and/or reversed by the Company upon request from the financial institution, e.g. a bank. In this situation, the User will be obliged to cooperate with the Company for the sake of the investigation.

13. Transaction Fee

13.1. All transactions on the Platform are subject to fees (Transaction Fee) charged as a compensation for the Services, provided to Users on the Site.

13.1.1. The information about Transaction Fees is available on the Site.

13.2. The Company can change and increase the amount of Transaction Fees at any time for various reasons.

13.2.1. Any such changes will make an immediate effect upon the functioning of the Platform and the Site.

13.3. Transaction Fees are charged equally from both the buyers and the sellers who use the COSS Exchange Services.

13.3.1. Transaction Fees are automatically deducted and charged from Members’ account balances in accord with the transaction type and the type of cryptocurrency used.

13.3.2. The Company reserves the right to change the Transaction Fees for each individual cryptocurrency at any given time, without notifying the Users.

13.4. The User agrees to be charged Transaction Fees by the Company for each Transaction completed on the Platform.

13.5. The User should comply with the Transaction Fee rates before initiating a Transaction.

13.5.1. The Company reserves the right to change Transaction Fee rates whenever it is considered necessary without notifying Users.

13.5.2. The information about the updates on the Transaction Fee rates will be published on the website.

13.6. The Transaction Fee is charged automatically, and may vary from for Crypto and Fiat currencies.

13.6.1. The most relevant information about the Transaction Fees charged from the User will be displayed in a pop-up window when the Transaction is executed.

13.6.2. The Transaction Fees are charged in the chosen Cryptocurrency.

13.7. The changes in the Transaction Fees and other charges become effective the moment they are posted on the Site.

14. Deposits

14.1. The following information should be taken notice of before the trading can be initiated:

14.1.1. Deposits in Fiat currencies ARE available on the COSS platform ONLY for the countries listed below:


  • Austria

  • Italy

  • Belgium

  • Latvia

  • Bulgaria

  • Lithuania

  • Croatia

  • Luxembourg

  • Czech Republic

  • Netherlands

  • Denmark

  • Poland

  • Estonia

  • Portugal

  • Finland

  • Romania

  • France

  • Slovakia

  • Germany

  • Slovenia

  • Greece

  • Spain

  • Hungary

  • Sweden

  • Ireland

  • United Kingdom

  • Indonesia

  • Thailand

  • Philippines

  • Malaysia

  • Singapore

  • Vietnam

  • Myanmar

  • Cambodia

  • Laos

  • Brunei

  • China

  • Japan

  • South Korea

  • Taiwan

  • US

  • Canada.

14.1.2. In case your bank account was not issued by any of the abovementioned countries, you CANNOT access this option.

15. Withdrawals

15.1. The Company can change and increase the amount of Withdrawal Fee at any time for various reasons.

15.1.1. Any such changes will make an immediate effect upon the functioning of the Platform and the Site.

15.2.A Fee for the International Transactions charged by COSS is 1% from the number of Transactions and the Transaction fee charged by the Bank of the Recipient. .

15.2.1. The Transaction Fee of the Bank of the Recipient varies for each Bank.

15.2.2. The actual amount of the Transaction Fee will be charged from each User individually in accordance with the type of Transaction, the type of Account (User or Merchant) and the type of cryptocurrency.

15.3. Users who suspect that the Transaction Fee has been erroneously charged from their account balances should notify the Company immediately providing the required transaction details. Note that claims of errors exceeding 30 days in age will not be accepted.

15.4. Withdrawals on the Platform take place on demand.

15.4.1. COSS follows the strict reconciliation processes with its internal books and records together with the anti-money laundering policy to protect its Users and their funds from hacking and frauds.

15.4.2. Cryptocurrency withdrawals may take up to one business day to be accomplished and up to three business days to process fiat currency withdrawals.

15.5. Withdrawals from coss.io are subject to fees and cryptocurrency network/blockchain fees.

15.5.1. The amount of the fees is different for each cryptocurrency and is charged as stated on the site during the withdrawal process.

15.5.1.1. Spreads are different for each cryptocurrency and for each merchant.

15.5.1.2. The default Values of the spread will be stated in the merchant's back-office.

15.5.2. The withdrawal Fee for Merchants is 0.5% of the amount transferred in Cryptocurrency.

15.5.3. The minimum withdrawal amount for each cryptocurrency is stated upon the withdrawal process for the User's reference.

15.5.3.1. The minimum withdrawal via international transfer is 100 USD/EUR/SGD.

15.5.3.2. The maximum withdrawal via international transfer is 5.000 USD/EUR/SGD.

15.5.3.3. The minimum withdrawal amount to a Local Singapore Bank is $10 (SGD).

16. Trading

16.1. The minimum Order upon exchange is: 0.0001 BTC.

16.2. Based on the 30-day trading volume in USD, 10% of your referrals volume also count as your volume.

16.2.1. Trading fee for both the buyer and the seller for trading the amount 0-5.000 USD is 0.2%.

16.2.2. Trading fee for the amount 5.001 USD - 10.000 USD is 0.18%.

16.2.3. Trading fee for the amount 10.001 USD - 25.000 USD is 0.16%.

16.2.4. Trading fee for the amount 25.001 USD - 50.000 USD is 0.14%.

16.2.5. Trading fee for the amount 50.001 USD - 100.000 USD is 0.12%.

16.2.6. Trading fee for the amount 100.001 USD - 250.000 USD is 0.1%.

16.2.7. Trading fee for the amount 250.001 USD - 500.000 USD is 0.08%.

16.2.8. Trading fee for the amount 500.001 - 1.000.000 USD is 0.06%.

16.2.9. Trading fee for the amount 1.000.001 - onward is 0.04%.

17. Order Execution

17.1. The COSS Platform Services (including cryptocurrency trading) are only available to registered Users.

17.1.1. The exchange orders on the Platform will be fulfilled at the best possible market price available at the time of the deal.

17.1.2. The prices displayed on the mobile applications and the Site are subject to changes, and therefore cannot be guaranteed to remain unchanged when the transaction takes place.

17.2. You agree that, despite any circumstances, the Company is not responsible for any delays in filling orders or failures to deliver and perform them.

17.2.1. As soon as the order is filled, you are notified that the action cannot be reversed by the Platform.

17.3 Extract profits by exploiting pricing differences across different products related to the COSS Platform as well as the arbitrage trading are strictly prohibited.

17.3.1. The ongoing trading activities are monitored within the COSS system, and if Users are suspected in being engaged in illegal trading, any funds obtained within the platform in this manner will be withheld, while the User's account can be suspended.

17.4. Any software is vulnerable to bugs at any moment in time.

17.4.1. We do our best for the optimal maintenance of the COSS Platform, however, we cannot always preclude the occurrence of bugs and other system malfunctions from happening.

17.4.2. The other system issues may include errors in the software, the code, the configuration, the hardware, the network, the errors resulted by the other issues of the system outlined in, but not limited to these Terms.

17.4.3. The Company is not responsible for any losses of data, or funds, caused by the aforementioned malfunctions.

17.4.4. Additionally, the Company reserves the right to rollback, revert any trades or actions from the Users that occurred as a result of either an intentional or unintentional malfunctioning of the system, that may cause losses to our business due to the issues in the setting of the system that could leave an impact on our pricing, quoting, markets, order management layers of the system (order entry, positions) or any other features included in the system at the time when the incident occurred.

17.5. The Company and its affiliates are not liable for any loss, or damage incurred by the Users, resulted by their improper utilization of the Platform, and/or their failure to understand the functioning of virtual currencies and the markets, on which these virtual currencies operate.

17.5.1. The Company represents a medium, which allows Users and members to exchange, buy, sell, and/or store certain virtual currencies. However, the Company and its affiliates make no warranties to the value, the use and the legality of the supported Cryptocurrencies.

18. Illegal Activities

18.1. The Company reserves the right to suspend or terminate your COSS Account any time if it reasonably believes that such action is necessary as required by the law or as demanded by the relevant government authority in order to prevent the occurrence of financial crimes.

18.2. Using the COSS Account for any illegal purposes is strictly prohibited.

18.2.1. Any suspicious activities will be reported by the Company to the relevant law enforcement institutions.

18.3. The User ensures that he/she will not use the COSS Account, the Site and the Services for criminal and/or unlawful activities, e.g.: money laundering, terrorist financing, proliferation of weapons of mass destruction, human trafficking, promotion and/or marketing any illegal goods or services including, but not limited to violent, obscene, erotic or pornographic content; marketing and/or promoting services violating copyrights, property and/or rights of any person, entity or organization; drugs, narcotics, or hallucinogens; weapons; explosive materials; illegal gambling services; Ponzi, pyramid or any other ‘get rich quick’ schemes; harmful media; body parts, organs or human remains; protected animals or protected plants, etc.

19. Security

19.1. It is the User’s sole responsibility to keep his/her Account details (e.g. password, email, Wallet address, balance, etc.) secret from any third parties or entities.

19.2. Any attempts to derive the User’s password by the COSS staff or any third-party website should be reported to the Company.

19.2.1. The COSS staff will never ask the User to disclose his/her password.

19.3. The COSS Platform Users are advised to change the password regularly (every few months) to prevent the risk of any security breach of the Account.

19.3.1. Users are advised to choose a password that doesn’t contain any personal information about the User, that can easily be guessed.

19.3.2. It is the User’s sole responsibility to ensure that no one is watching him/her when the Account is being accessed.

19.4. In case the User has any concerns about the security of his/her Account, e.g. the loss or stealth of the login details or password, an attempt of unauthorized access or other security feature being lost, stolen, misappropriated, used without authorization, etc. it is recommended that the User should change the password and contact support immediately.

19.5. The Company is not liable for any security breach on the User’s Account.

19.6. In order to advance of security of his/her Account, the User is advised to enable two-factor authentication.

20. Account Termination

20.1. The User can close his/her Account voluntary at any time by contacting [email protected].

20.2. The User agrees that the Company can terminate his/her Account, and deny his/her access to the Site and the Services at its own discretion without notifying the User of such termination.

20.2.1. The termination of the User Account by the Company may include limitation, suspension or prohibition of access to the Site, its content and Services.

20.2.2. The Company reserves the right to deny User's access to the Site and the Services without providing any explanations.

20.2.3. The Users waive the Company any liability for Account blockage and/or termination whatsoever.

20.3. The termination of the Account by the Company takes place in cases when the activity from the User’s Account violates the law, these Terms and the agreement, infringes the intellectual property rights of the Company or the third parties.

20.3.1. The Company may at its sole discretion terminate access to the User’s Account for:

  • attempting to access the Site and the Services in an unauthorized way and/or assisting others in such unauthorized access;

  • breaking the security features of the software and/or taking advantage of such breaches;

  • using the COSS Services for any illegal activities (e.g. money laundering, illegal gambling, terrorism, etc.);

  • any violation of these Terms;

  • avoiding Transaction Fee payments;

  • abusing or threatening other Users and/or Company's staff;

  • any attempts to manipulate the market and/or raise the trading volume artificially;

  • upon the request of the law enforcement institution or a government agency.

20.4. The Company reserves the right to undertake any necessary technical and/or legal measures to prevent the User’s access to the Site, if the Company suspects threats or abuses to its intellectual property and violations of these Terms.

20.5. The unconfirmed or inactive Accounts, which haven’t been used for 12 months will also be terminated by the Company.

20.5.1. The User waives the Company any liability for such termination.

20.6. In case the User, whose Account has been terminated, hasn’t withdrawn his/her Funds stored on coss.io and wants to claim them back, he/she will be required to provide valid bank account details or a Cryptocurrency address.

20.6.1. The receipt of the remaining Funds may vary and will be disclosed prior to the withdrawal.

20.6.2. The User is responsible for any charges that such a withdrawal may hold.

20.7. The User acknowledges and agrees that his/her Account can be blocked due to inability and/or denial to provide the required ID documents and/or any other data necessary for the AML/KYC procedure and/or for any other reason.

20.8. In case of any concerns and/or questions related to the termination procedure please contact us via [email protected].

21. Availability of Services

21.1. The COSS Services are provided without guarantees of any sort, express or implied.

21.2. The Company will do its utmost to keep the Site and the Services running, except for cases when the Platform may suffer from occasional outages inherent to any online services.

21.2.1.In the above situation, the Company will not hold any liability towards Users for any disruptions or losses they may suffer as a result.

21.2.2. The Company does not provide any guarantees for the interrupted Services and functioning of the Site, including but not limited to delays, failures, errors, etc.

21.3. The Company will undertake to ensure that the User can access the Site and the Services as usual.

21.3.1. The User’s access to the Site and the Services may be suspended for maintenance reasons, and the Company will notify Users about it if possible.

21.3.2. TThe User acknowledges and agrees that receiving this kind of notifications stated under paragraph 20.3.1 may not always be possible in the case of emergency.

22. Taxes

22.1. The User is obliged to pay all taxes, which may be charged for the use of the coss.io.

22.1.1. For Services in his/her place of residence as required by the state regulations.

22.2. The Company is not responsible for any violation attempted by the User to escape from fulfilling his/her tax obligations.

22.3. For more information about the taxation on the COSS Platform please contact the appropriate local authorities and/or accountants.

23. Notifications

23.1. The Company reserves the right to notify the Users by any means of communication, available to coss.io, e.g. the contact details provided by the User.

23.2. The User thus agrees to receive notifications from coss.io in the electronic form.

24. Dispute Resolution

24.1. These Terms are governed by the laws of Singapore by default.

24.1.1. All disputes related to the use of the Site and the Services by the Users governed by these Terms should therefore be submitted to the Court of Singapore.

25. Severability

25.1. In case any part of these Terms is deemed invalid or void, it will not affect the validity and enforceability of the remaining parts of these Terms and the agreement.

25.1. These Terms are governed by the laws of Singapore by default.

26. Disclaimer

26.1. The Company does not provide Users with any financial, investment or legal advice by providing its Services and the information on the Site.

26.1.1. The information on the price, range, volatility of Cryptocurrencies and events that have affected the price of Cryptocurrencies provided on the Site should not be considered as financial, investment or legal advice.

26.1.2. The Company is not liable for any risks, losses or damages involved with the User’s decision to buy or sell Cryptocurrencies via the Platform.

26.2. The services coss.io and its partners provide cannot be treated as financial services, and the products you buy or sell on the COSS platform therefore cannot be considered as financial products.

26.2.1. In turn, the Company cannot be considered as a regulated entity.

26.2.2. The Company does not pay interest on funds deposited to the Site to obtain, exchange and sell digital currencies.

26.2.3. The Funds and Cryptocurrency deposits are not insured by the Company or by any government as such, and that the Company, by definition, is not a regulated financial institution.

26.3. You understand and agree that in the event of technical and other limitations, the digital currencies’ market values may be displayed by the Platform with a delay, and therefore may not necessarily reflect the current, live market value of such currency.

26.4. Unless otherwise stated at the time of posting of the information, neither the Company nor its affiliates guarantee the accuracy, completeness, or usefulness of any information provided on the Platform.

26.4.1. The Company is under no responsibility for the accuracy or reliability of any advice, statement or opinion made on the Site.

26.5. The Company reserves the right, but is not obliged, whether based on the complaints or on its own initiative, to monitor any malicious messaging or other illegal activity including posting the materials in the public areas of the Platform, and reviewing the usage, the activity or the content of any messages, materials and other information, posted or distributed via the Site.

26.5.1. The Company has the right in its sole discretion to remove any material or posts, regardless of the Company’s determination whether such materials or profiles violate the law and this Agreement, or not.

26.5.2. Notwithstanding the foregoing, the Company does not monitor, control or edit any communications between its Members, even in the event of such communications being offensive to you.

26.5.3. You accept the full responsibility and the risks related to the use of the Services.

26.5.4. You are solely responsible for the accuracy and usefulness of the COSS Services, and the information on the Site.

26.5.5. In no event is the Company and/or its affiliates liable for any incidental, consequential, or indirect damages (e.g. deaths, losses, threats, injuries committed by any other Users, alongside with the damages related to the loss of data, software, access to the Platform, the cost of the Service, interruptions or procurement of the substitute Services) directly or indirectly arising from the use of the Platform or the inability to use the Services, even if the Company, its agents or representatives know or have been informed about the possibility of these damages.

26.5.6. Notwithstanding anything on the contrary to the statements contained herein, the Company’s liability to you for any cause, and regardless of the nature of the action, will be limited to the amount paid, if any, by you, for the above-mentioned Services.

26.5.7. The Services are provided without any warranties or conditions of any kind, express, implied or statutory, in all communication with the Company, its affiliates and representatives, or otherwise with respect to the Services.

26.5.8. The Company and/or its affiliates specifically disclaim any of the implied warranties in relation to the merchantability and/or the non-infringement.

26.5.9. The Company and its affiliates cannot warrant that your use of the Services will be secure, seamless, free of errors, and will meet your requirements, or that any defects on the Site will be amended.

26.5.10 The Company and the affiliates disclaim all and any liability, regardless of the form of action, for the actions or inactions of other Members or Users (including unauthorized users, e.g. attackers) of the Site and the Services.

27. Liability Limitations

27.1. IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND THIRD-PARTY SERVICE PROVIDERS, BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING ANY THAT MAY RESULT FROM:

I. THE ACCURACY AND COMPLETENESS OF THE CONTENT ON THE SITE;

II. THE ACCURACY AND COMPLETENESS OF THE CONTENT ON THE SITES LINKED TO COSS.IO (BY MEANS OF HYPERLINKS, BANNER ADS, ETC.);

III. THE SERVICES AVAILABLE ON THIS SITE OR ANY OTHER SITES LINKED TO COSS.IO (BY MEANS OF HYPERLINKS, BANNER ADS, ETC.);

IV. PERSONAL INJURIES OR PROPERTY DAMAGES OF ANY KIND;

V. THIRD-PARTY CONDUCT OF ANY NATURE WHATSOEVER;

VI. ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR CONTENT, INFORMATION (E.G. PERSONAL, FINANCIAL, ETC.) AND THE STORED DATA;

VII. ANY INTERRUPTION OF SERVICES ON THIS SITE OR ANY OTHER SITES LINKED TO COSS.IO (BY MEANS OF HYPERLINKS, BANNER ADS, ETC.);

VIII. ANY VIRUSES, WORMS, BUGS, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR FROM THIS SITE OR ANY SITES LINKED TO COSS.IO (BY MEANS OF HYPERLINKS, BANNER ADS, ETC.);

IX. ANY DEFAMATORY, HARASSING, ABUSIVE, HARMFUL, PORNOGRAPHIC, “X-RATED”, OBSCENE, ETC. CONTENT;

X. ANY LOSSES OR DAMAGES RESULTED BY YOUR USE OF THE SITE AND/OR THE SERVICES BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL OR EQUITABLE THEORY, REGARDLESS OF WHETHER THE COMPANY IS INFORMED ABOUT THE PROBABILITY OF SUCH DAMAGES. ADDITIONALLY, YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT ANY CAUSE OF ACTION RELATED TO THIS SITE OR THE SERVICES OUGHT TO BE COMMENCED WITHIN 12 MONTHS SINCE THE CAUSE OF THE ACTION HAS TAKEN PLACE. IN OTHER SITUATION SUCH CAUSE OF ACTION WILL BE BARRED PERMANENTLY. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT IN NO EVENT WILL THE COMPANY’S TOTAL AGGREGATE LIABILITY EXCEED THE TOTAL COSTS PAID BY YOU FOR THE PARTICULAR SERVICES THAT ARE SUBJECT TO THE CAUSE OF ACTION. THE FOREGOING LIMITATION OF LIABILITY APPLIES, TO THE FULLEST EXTENT PERMITTED BY THE LAW, AND WILL SURVIVE ANY TERMINATION OR EXPIRATION OF THIS AGREEMENT, OR YOUR USE OF THIS SITE OR THE SERVICES.

27.2. COSS.IO IS NOT LIABLE FOR TRANSACTIONS INITIATED BY THE USER BELOW THE DEFAULT VALUES PRESCRIBED BY THE COMPANY.

28. Indemnity

28.1. The User agrees to hold coss.io, its officers, directors, employees, agents, and third-party service providers harmless from any claims, demands, costs, expenses, losses, liabilities and damages of any nature (including, without limitation, attorneys’ fees) incurred by the Company, directly or indirectly, from:

  • the utilization of the Site, the Services and the Account by the User;

  • the violation of these Terms and the agreement by the User;

  • the violation of any third-party right, e.g. intellectual property, etc. by the User.

28.2. The indemnity obligations endure any termination or expiration of these Terms.

29. Amendments

29.1. Coss.io can modify or amend any part of these Terms any time.

29.1.1. The revised version of these Terms will be published on this page and will become effective from the moment of publication.

29.2. It is the User's sole responsibility to stay updated with the amendments, to accept them and to agree to them.

29.2.1. If the User does not agree with any amendments, he/she should terminate the use of the Services, the Account and the Site.

29.3. The User acknowledges and agrees that the Company is not liable to the User for any risks, damages or losses caused by these amendments.

30. Force Majeure

30.1. In case the Company cannot perform the Services outlined in these Terms due to factors beyond its control including, but not limited to Force Majeure situations, the Company will not be responsible for the inability to provide its Services to the User for the entire period of the Force Majeure event.

31. Links to Third-Party Websites

31.1. The Site may contain links to third-party websites that are not owned or controlled by the Company.

31.1.1. Coss.io is under no responsibility for the content, including but not limited to the terms of use, privacy policies, etc. of the third-party websites.

31.2. Coss.io does not censor and/or modify the content of any third-party websites.

31.3. The User releases the Company from liability for any third-party websites.

32. Support

30.1. Any questions or concerns related to these Terms, Users’ rights and/or obligations, etc. can be addressed after submitting a written request to and contacting [email protected]io.